Scenario 1: A local restaurant displays a sign on their door asking customers to “be nice to their employees who showed up.” This is an interesting perspective from a business owner who, in failing to attract and retain excellent people, passes his problem of employee retention onto both the customers and his other employees.

Scenario 2: A manufacturer with exceptionally long lead times blames his supply chain but never forecasted his growing demand to his suppliers or hedged his bets by developing alternate sources.

Two very different scenarios share some of the same attributes.

  1. Senior management that is out of touch with the realities of the business.
  2. A failure to think and act creatively.
  3. A lack of personal accountability.

We nearly never have to deal with these issues because our decades of experience helped us choose suppliers that outperform the competition.